ISO/IEC 20000-1:2018
IT Service Management System
For organisations that provide a defined IT service to others.
ClassManagement system standard
Edition2018
What is this standard?
Specifies IT service management system requirements, covering service levels, the service desk and the service lifecycle.
Who is it for?
Managed IT, cloud, data centre, MSP, software support and internal IT service providers.
What triggers an assessment?
- You provide a defined IT service to others or to group companies.
- You carry SLA or service desk obligations.
- A customer wants assurance over service management.
What does it not replace?
- It is not an automatic candidate for a company that only develops software without providing service management.
- It does not substitute for an information security management system.
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